No Fix, No Fee!
If we decide that for whatever reason we cannot solve your problem in the first visit on-site then we won’t charge you for it. We can’t, in all conscience, charge you only to leave you in the same situation you were in before we visited. In such a case we’ll offer to bring your faulty equipment back to base to work on it more fully, or to go away and research the issue you’re experiencing and contact you with a solution. If for some reason we still can’t fix the problem, let’s say due to faulty hardware, we’ll offer you advice on what needs to happen next and offer to source a replacement component from one of our suppliers. If you choose not to proceed with this solution, then we have to charge you for a proportion of the time spent on diagnosis, but you’ll be completely aware of the situation and how to proceed.
If it’s urgent, then we’ll aim to be with you the same day you call. If that’s not possible or convenient for you, we’ll arrange a time and arrive when we say we will.
We will always talk to you in plain English. We appreciate that the workings of computer systems are not of interest to everyone (though we thrive on them!) and so we’ll tell you what you need and want to know, in a way you can understand.
Qualified and Insured?
Our Engineers are Microsoft qualified, and fully insured. Can all home service providers say the same?